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Haiti - FLASH : 7 optical fibers cut in 5 days, update on the situation
12/09/2022 08:22:40

Haiti - FLASH : 7 optical fibers cut in 5 days, update on the situation
On Sunday, September 11, 2022, Digicel informed that between 4:30 a.m. and 8:45 a.m., "the company lost its international connection because its fiber optic network was cut on Sunday at: Canaan, Croix-des-Missions, Gonaïves and Dondon. "[...] these cuts meant that several services such as the Internet, SMS and international calls could not be made throughout the national territory."

"[...] No international connectivity or internet connectivity at the national level. The technical teams are already making the repairs. We hope to restore the service in the very near future," Digicel informed Sunday evening.

At 9:30 p.m. Digicel announced "[...] The company quickly mobilized its teams, and despite a series of access difficulties, the repairs were carried out and all services were restored. We inform our customers that the stabilization of services may take some time, but they will return to normal from Sunday evening."

Regarding the 3 other optical fibers cut Wednesday, September 7, 2022 at the level of National Road #1, in Cap and another between Cap and Ouanaminthe https://www.haitilibre.com/article-37601-haiti-avis-3-cables-de-fibre-optique-ont-ete-coupes.html Digicel informs that it has repaired one of the cables "allowing the restoration of service in the majority of the area affected," adding "[...] The teams are working to repair the other 2 cables so that all the sites in this department can be 100% operational."

“We would like to salute and thank the population of the affected areas as well as the Digicel technical team for the speed of their intervention. We apologize again and thank our customers for their patience and understanding."

HL/ HaitiLibre

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