Haiti - Social : Fed up of customers of the Digicel - HaitiLibre.com : Haiti news 7/7
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Haiti - Social : Fed up of customers of the Digicel
06/10/2014 10:59:44

Haiti - Social : Fed up of customers of the Digicel
In an open letter to the National Telecommunications Council (CONATEL), Florence Élie, the Citizen Protection notes that customers of the mobile phone companies in Haiti, particularly DIGICEL subscribers continue to complain about the poor quality of services offered by this company.

In her letter she explains "According to the complainants difficulties of all kinds are recorded, since the vast integration network campaign of Voilà https://www.haitilibre.com/en/news-6870-haiti-telecommunication-technical-difficulties-at-digicel.html of the deployment of new 4G services and updating of the current network. If for some people the sound quality is poor, others raised difficulty for placing or receiving calls. Meanwhile, more than a million users are challenging systemic dropped calls and inadvertent transmission of advertising messages, not to mention debit units made ​​on the customer's account without his knowledge.

The Office of Citizen Protection (OPC) said that the company Digicel, in a note published Thursday, December 6, 2012 https://www.haitilibre.com/en/news-7347-haiti-social-digicel-apologizes-to-give-bad-service.html , admitted the poor quality of services to millions of subscribers. Despite the promise of solutions announced the company has still not adopted the necessary measures to meet its responsibilities.

Given that information and consumer protection have become necessary, given the vulnerability of clients face the professional sellers, the OPC believes that it is appropriate to emphasize that it is the responsibility State to take measures to strengthen safeguard mechanisms to ensure the security and economic interests of consumers and to provide it with the means to defend their rights and interests.

Therefore, the Office of Citizen Protection, in order to ensure the protection of consumer rights, recommends urgent intervention of the National Council of Telecommunications to bring the company Digicel to meet its obligations with its customers and this, in the interest of clients/victims of such malfunctions."

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