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Haiti - Education : Opening of registration for the hospitality training program
Information on the program :
Who is eligible to participate in the program?
The program is open to existing employees of hotels or individuals interested in working in the hospitality industry. Hotel owners/managers are encouraged to nominate employees to participate in the training courses.
What courses will the training program offer?
The first 3 months of the program will focus on general hotel customer service skills. The last 3 months will focus on specific hotel departments (housekeeping, front desk, and food & beverage). If future funding is secured, additional training courses will be offered to senior management and hotel owners.
Why is this training program important?
By improving the quality and quantity of the hospitality workforce in Jacmel, over the long-term, this program will strengthen the economic base of the area by attracting hotel developers and owners who can be assured they will have a skilled workforce to work in their properties. This program will encourage job creation, tourism development and sustainable economic growth regionally.
Why was Haiti chosen as the launch site for this program in the Caribbean?
The Caribbean is heavily reliant on the hospitality and tourism sector for socio-economic survival and stability, and is losing market share to competing destinations such as Mexico, Central and South America. Haiti has been lagging for some time and needs to improve its hospitality and tourism offerings to meet current demand and promote further development of the country. Tourists are increasingly demanding and have more choices and will not return to the country if not satisfied. If Haiti wants to compete on a tourism level, it needs to improve its service standards, bottom line. The goal of this program is to educate Haitian hospitality workers on the impact of service at the most basic level and what it could mean for their futures and the "big picture" of economic development for the Haiti as a whole.
Who will be teaching the courses?
Each class will have an international hospitality specialist as well as a local Haitian instructor. The international specialists all possess degrees from accredited institutions with specializations in the fields of hospitality, business, or education and have extensive work background in hotel operations and training.
Is there an age requirement for the program?
The minimum age to participate in the program is 18 years old. There is no maximum age limit.
Will this program cost me money?
The courses are offered free of charge to students.
How long does this program run?
This pilot program will last for 6 months and is anticipated to start in September 2011 and to be complete in March 2012. The aim is to pursue funding to allow the program to be renewed for future cycles.
What are the course hours of the program?
To accommodate the varying schedules of the participants, the training courses will be offered on Monday through Friday, 3 times a day (8-11am, 12-3 pm, and 3-6pm). (This schedule may be subject to change prior to the start of the program. The final schedule will be provided to admitted students).
Do I get a certificate or letter of recommendation upon completing the program?
All participants in the program that pass the final evaluation at the end of the course will receive a certificate of completion.
Will the program help me to find a job after I have graduated?
Students who were not previously employed will be given job placement assistance upon successful completion of the course. For those currently employed, it will enhance their skills and knowledge in the hotel industry.
Can this training lead to job advancement in the hospitality industry?
Yes. This training will provide students with the skill sets and knowledge base to excel in the workplace. Practical experience, role-playing workshops, case-studies, and seminars are integrated in the course to help form new habits and responses in everyday hotel operations.
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